Privacy Policy
Last Updated: October 31, 2025
1. Who We Are
Brown Legacy Holdings LLC (“we,” “our,” or “us”) is a family-owned and operated business based in Bakersville, North Carolina. We provide cleaning, handyman, lawn care, and property maintenance services under the Brown Legacy Holdings umbrella and affiliated brands (including Bakersville Fix N’ Shine).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, scheduling software, and services.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
Contact details (such as your name, email address, phone number, and physical address)
Service details (information about your property, requested services, photos, and scheduling preferences)
Payment information (when paying invoices or deposits online; all financial transactions are securely processed through third-party payment processors and never stored directly by us)
Communication records (messages, feedback, or inquiries you send us via forms, emails, or client portals)
B. Information Collected Automatically
When you visit our website or client portal, we may automatically collect:
Device and browser type
IP address
Pages visited and time spent on the site
Cookies and analytics data (used only to improve our services and user experience)
3. How We Use Your Information
We use your information to:
Schedule and manage your services efficiently
Send quotes, invoices, and appointment reminders
Communicate with you regarding your services or account
Improve our website, offerings, and customer experience
Comply with legal obligations or resolve disputes
We do not sell or rent your personal data to anyone, ever.
4. How We Share Information
We may share limited information only with:
Trusted service providers who assist in operating our business (e.g., scheduling, payment, or communication software such as Stripe)
Legal authorities when required to comply with the law or protect our rights
All partners and third-party providers are required to maintain the same level of privacy and data protection that we uphold.
5. Data Security
We use secure servers, encrypted communications (SSL), and reputable software providers to protect your data. Access to personal information is restricted to authorized personnel only.
While no system is completely immune to risk, we maintain industry-standard safeguards to protect your information from loss, misuse, or unauthorized access.
6. Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve website performance. You can control or disable cookies through your browser settings at any time.
7. Your Rights
You have the right to:
Request a copy of the personal information we hold about you
Ask us to correct or delete your information where legally permissible
Withdraw consent for certain types of communication
To exercise these rights, contact us at meredith.wells@brownlegacyholdings.org
8. Data Retention
We retain personal information only as long as necessary to fulfill service obligations, maintain business records, and comply with legal requirements.
9. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top reflects the most recent version. Changes take effect immediately upon posting on our website.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Brown Legacy Holdings LLC
Bakersville, North Carolina
For questions, comments, or concerns email us at meredith.wells@brownlegacyholdings.com or call (828)-284-3238